Refund policy

We accept returns of unopened material within 30 days of delivery. Because our pellets are moisture-sensitive engineering materials, opened product cannot be returned.

Returnable Items

• Unopened product in its original sealed packaging, returned within 30 days of delivery.
• Contact us at ops@voltagevessels.com with your order number before sending anything back. Returns sent without an authorization may be refused.
• The customer pays return shipping and is responsible for ensuring returned material is properly packaged, remains sealed, and is protected from moisture during return shipment. Original shipping charges are non-refundable.
• Orders over 10 kg are subject to a 15% restocking fee.

Non-Returnable Items

• Opened, unsealed, or partially used pellets. Once a bag is opened, we cannot verify moisture content or contamination.
• Custom compounds, custom colors and made-to-order batches.
• Orders placed under a separately executed agreement signed by Voltage Vessels LLC. Those orders follow the terms of that agreement.
• Sample packs and items marked "Final Sale."

Items Damaged In Transit

Inspect your shipment on arrival. Report any damage within 7 days of delivery with photos of the packaging and product to ops@voltagevessels.com. Note visible damage on the carrier's delivery receipt for freight shipments. We will replace the product or issue a refund once the claim is confirmed.

Defective Material

If material does not meet our published specifications when received, contact us within 30 days of delivery with your lot number, the issue, and supporting photos or test data. We may ask for a sample of the material. If we confirm the material is out of specification, we will replace it or refund the purchase price. This is your sole remedy for defective material.

Refunds

Approved refunds are issued to the original payment method within 10 business days after we receive and inspect the return.